win77's Privacy Policy
Your personal information is completely safe with us — find detailed information here on how win77 collects, uses, and protects your data.
1. Introduction
By using the win77 platform, you agree to all the terms of this privacy policy. We place the highest priority on protecting your personal information.
win77 is an online betting and casino platform operated specifically for players in Bangladesh. We believe every user has the right to privacy, and it is our responsibility to keep their personal information secure.
This privacy policy explains what information win77 collects, why it is collected, how that information is used, who it may be shared with, and what rights you have regarding your information. This policy applies to the use of win77's services across all types of devices and platforms.
We may update this policy from time to time. For any significant changes, we will make every effort to notify you. The date of the most recent update is noted above.
2. What Information Is Collected
win77 collects various types of information to provide and operate its services. A detailed description by information type is provided below:
a) Account and Identity Information
When creating an account, we collect your name, date of birth, email address, mobile number, and preferred username. National ID or passport information may also be required for identity verification.
b) Financial Transaction Information
Payment information required to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer is collected. Full payment account numbers are not stored on our servers — only the portion necessary to process the transaction is retained.
c) Technical and Usage Information
- Your device's IP address and device identifier information
- Browser type, version, and operating system
- A record of which pages were visited on the site and for how long
- Which games were played, how long they were played, and a summary of betting activity
- Login history and session duration
- Information obtained from cookies and similar tracking technologies
d) Communication Information
When you contact our customer service team via live chat or email, a record of that conversation is saved. This helps improve service quality and assists in resolving disputes.
3. Purpose of Using Information
win77 uses collected information for the following legitimate purposes:
Account Management
Information is used to create, verify, and keep your account secure. This is essential for ensuring login security and preventing unauthorized access.
Processing Financial Transactions
Payment information is required to verify and complete deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer.
Providing Customer Service
Information is used to resolve your issues quickly and provide effective support via 24/7 live chat and email.
Fraud Prevention
Usage and transaction data is analyzed to detect suspicious activity, prevent money laundering, and ensure responsible gaming.
Improving Service Quality
Anonymous usage statistics are analyzed to understand which games or sections are most popular and where the platform needs improvement.
Communication and Notifications
Emails or messages are sent to inform you about account activity, transaction confirmations, and important policy changes.
4. Cookie Policy
The win77 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These are required for the platform's core functions — such as maintaining login sessions, verifying security, and remembering your preferred language and settings. These cookies cannot be disabled.
Functional Cookies
These help remember your preferences and experience, such as your recently played game history or selected settings. Disabling these cookies may cause some features to not work properly.
Analytics Cookies
Anonymous usage statistics are collected to improve site performance and the user experience. This information is not linked to any personal identity.
You can disable most cookies from your browser settings, though this may limit some functionality of the platform.
5. Data Storage and Security
win77 follows the highest technical standards to protect your information. Details of our security measures are listed below:
- All data transmissions are secured using SSL (Secure Socket Layer) encryption technology
- Your password is never stored directly — it is protected using an advanced hashing method
- Financial information is stored in encrypted form and can only be accessed by authorized personnel for specific purposes
- Regular security audits and penetration testing are conducted
- A data backup system is kept active to ensure information is not lost in the event of a technical issue
- An automated monitoring system is in place to detect suspicious activity
Data Retention Period
We retain necessary information for as long as your account is active. Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable legal obligations. Information that is no longer needed beyond this is securely deleted or anonymized.
6. Data Sharing Policy
win77 never sells your personal information to third parties. However, sharing information may be necessary in certain specific circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners follow their own privacy policies.
Technology Service Providers
Limited information may be shared with technology partners required for platform operations. These partners are contractually bound to protect the data and may only use it for defined purposes.
Legal Obligations
If win77 is required to disclose information under applicable laws of Bangladesh or a valid order from a competent authority, it is obligated to do so. In such cases, we will not disclose more information than is legally permitted.
Fraud and Security Investigations
Limited information may be shared in cooperation with regulatory authorities in the investigation of money laundering or other financial crimes.
7. Your Rights
You have the following rights regarding your personal information held by win77:
Right to Access
You may request to know what information we hold about you. We will provide a summary within a reasonable time.
Right to Correction
If any information in your account is incorrect or incomplete, you may request that it be corrected.
Right to Deletion
Upon closing your account, we will delete or anonymize information beyond what is required by legal obligations.
Right to Data Portability
You may request that certain information be provided in a structured digital format.
To exercise any of the above rights, please contact our support team. After verifying your identity, we will take action as quickly as possible.
8. Protection of Minors' Information
win77 is an adults-only platform. This service is for users aged 21 and above only. We do not knowingly collect information from any minor.
An age verification process is followed at the time of account registration. If it becomes known that a minor has created an account, that account will be immediately closed and all associated information will be deleted.
If you believe a minor is using this platform, please contact us.
9. External Services and Third Parties
Game software on the win77 platform is provided by international suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers operate under their own privacy policies.
bKash, Nagad, Rocket, and partner banks follow their own data protection policies for payment processing. win77 is not responsible for the privacy practices of these external parties.
We verify all our partners and ensure a commitment to data protection from them. However, it is recommended that you review the relevant platform's policy when transacting with external platforms.
10. Policy Changes and Updates
win77 reserves the right to amend this privacy policy as needed. Reasons for changes may include:
- Changes to applicable laws or regulations
- Addition of new services or features to the platform
- Improvements or changes to security measures
- Changes to payment methods or technology partnerships
For significant changes, we will send a notification to your registered email address and display a special notice on the site. Continued use of the platform after the updated policy takes effect will be considered as your agreement to the new policy.
We recommend that you review this page regularly and keep an eye on the date of the most recent update.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact our dedicated support team:
win77 Support Team
24/7 direct support — available in both Bangla and English
[email protected]
Instant on live chat; as soon as possible by email
Your privacy is very important to us. win77 is committed to keeping your personal information secure and confidential at all times. SSL encryption, fair play, and a secure platform — these are the three core principles we are committed to.
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.